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FAQ (Wholesale)

Last updated November 2, 2020


HOW DO I GET STARTED?

Is this new store necessary?

The new online Shop experience was a necessary step because the platform, which the previous shop was hosted on, was retired permanently.

While the former online Shop has closed, we hope that you will find similar features that you are used to, as well as some improvements in this new shop environment. We will continually add new and exciting features to the shop in future phases through this next year! In the meantime, if you have any feedback for us about the shop and your experience with it, please feel free to fill out this feedback form because we would love to hear from you!

Do I need to create an account to log in?

All Reading Room customers with a previously established Wholesale Shop account will receive an email with login instructions. When you arrive at the new shop home page, you’ll want to log in with your email address and password (you will be prompted to create a new one), in order to see the products with their Reading Room wholesale prices.

Your old account number will not be needed for the new store experience, but you’ll continue to use that account number for any emailed or phoned-in credit orders. As we continue to update the shop with new and improved features through next year, your current account number will go away.

Can there be two accounts with the same email address?

No. Because the unique identifying feature on your account is the email address, your email address may only be tied to a single account. The best practice is to use your branch church’s email address.

Can our account have more than one email address?

No. Because the unique identifying feature on your account is the email address, that email address may only be tied to a single account. The best practice is to use your branch church’s email address rather than your personal email address.

I don’t have access to the RR email account unless I’m at the RR but I need to do business from home. Can I use my personal email address to identify the RR account and get the confirmation emails at home?

No. This is not a best practice. Please use your church’s email address and not your personal email address. This will preserve the history of your church’s ordering history if the librarian position changes.

How can I change the email address on the Reading Room account?

To change your email address on your account, please log in with the email address that you have on our account currently. When you’re in your account, select the “Account Settings” option. Once you’re in this area, you’ll be able to update your email address.

How do I change my password?

To change the password on your account, please log in with your current password. When you’re in your account, select the “Account Settings” option. Once you’re in this area, you’ll be able to update your password.

What email addresses are the confirmation, password reset, tracking information coming from?

To ensure you receive email confirmations, tracking information and account management confirmation emails in your inbox please add shop@chrisitanscience.com to your approved sender list/contact list/email address book. For information on how to do this for your specific email provider please check their help webpage or contact them directly. Doing an internet search on how to do this is also an option.

Will my old account information be merged into this one?

Christian Science Reading Rooms will have their online order history merged. Any purchases you made in the previous Wholesale Shop in the past 2 years will be visible. However, neither your continuity history nor any orders that you’ve called or emailed in will appear.

Furthermore, any downloads you have stored in your account will not be merged into the new shop. For more information about how to access promotional materials, please see below.

How can I contact you?

Contact us here.


ORDERING AND PAYING

Where can I find promotional materials for my Reading Room?

You can find them temporarily in a Dropbox folder. For an invite to this Dropbox folder, please email us at opendoors@csps.com.

Coming soon, all promotional materials will have a home in the new shop, without a checkout process!

How do I download promotional materials from Dropbox?

For questions about how to download promotional materials from Dropbox, please be in touch with us at opendoors@csps.com.

Our church has always paid when monthly invoices come. Will we lose the ability to order on credit?

At this time, the new Shop does not support the bill me later option to order on credit — only payment at the time of ordering via credit card, and now, through PayPal, will be possible. The ability to order from the online shop to be billed later, will be a feature added next year, along with improved online account management and history. Please save the confirmation emails for your record of purchase.

In the meantime, you’ll be able to continue to order on credit, and adjust continuity, by calling or emailing through the channels that currently exist by phone and email. This will generate an invoice just as you're used to right now. To do this, please email orders to: csrrcustserv@cdsfulfillment.com or call: 1-800-877-8400 in the US and Canada, and +1 515-362-7463 outside of the US Monday through Friday, 9am-5:30pm Eastern time. Please provide your current account number when placing these orders.

I need to have everything on a monthly statement for auditing purposes

You’ll be able to continue to order on credit, and adjust continuity, by calling or emailing through the channels that currently exist by phone and email. This will generate an invoice just as you're used to right now. To do this, please email orders to: csrrcustserv@cdsfulfillment.com or call: 1-800-877-8400 in the US and Canada, and +1 515-362-7463 outside of the US Monday through Friday, 9am-5:30pm Eastern time. Please provide your current account number when placing these orders.

What methods of payment can I use?

All major credit cards (VISA, MasterCard, American Express, and Discover) plus PayPal are accepted as payment.

Will the shop be able to hold a payment on file/save a credit card?

Presently no, a credit card will not be saved at checkout, but this feature will be coming in future enhancements to the Shop.


SHIPPING

Orders received before 10:00 am Eastern time during the business week will be picked and shipped the day it’s received. Orders received after 10:00 am will be picked and shipped the next business day.

We offer the following shipping choices that you can choose from:

  • Economy (3-7 business days)
  • Ground (2-5 business days)
  • 2-day (2-day business day delivery from the day that your order is processed.)
  • 1-day (1-day business day delivery from the day that your order is processed.)

Tracking information will be emailed to you when your order has shipped.

Can I make changes to my order after it’s placed?

No. Changes cannot be made to orders online once they have been submitted. If you need to cancel an order, please contact customer service immediately.

How do I identify my account with customer service?

The email address you use to login will be the identifier of your account.

Can I change the billing address and shipping address for continuity orders online?

Currently no. This will be coming later in 2021.

Please call or email to update the statement mailing address and shipping addresses for continuity to: csrrcustserv@cdsfulfillment.com or call: 1-800-877-8400 in the US and Canada, and +1 515-362-7463 outside of the US Monday through Friday, 9am-5:30pm Eastern time. Please provide your current account number when placing these orders

Can I change, cancel my continuity order online?

Currently no. This will be coming later in 2021.

Please call or email to start, cancel or change continuity quantities to csrrcustserv@cdsfulfillment.com or call: 1-800-877-8400 in the US and Canada, and +1 515-362-7463 outside of the US Monday through Friday, 9am-5:30pm Eastern time. Please provide your current account number when placing these orders

Can I send a product as a gift?

Yes! You can enter your billing information, but ship to a different address. At this time, we are unable to offer a gift message to the recipient, and please note, that a packing slip with pricing information will be enclosed with the order. A credit card or Paypal payment is still required and it will not show up on the monthly statement.

How do I return an item?

Returns must be packaged to prevent damage, must be in saleable condition, and shipped at your expense within 90 days of purchase. Be sure to enclose a copy of the invoice and the reason for the return in the package. For defective products, please contact us to determine how to handle them.

Ship returns to:

CSPS/TWMBE
c/o PSSC
46 Development Road
Fitchburg, MA 01420
USA

How will I get refunded for the items I return?

When the warehouse processes your return, the original payment method you used to place the order will be credited. Please allow one to two billing cycles for the refund credit to appear on your credit card statement.


OTHER INFORMATION

If a customer asks us, where can they purchase Cross and Crown jewelry?

Cross and Crown jewelry may be purchased here.

Where can I find Bibles in other languages that aren’t in the Shop?

To inquire about obtaining Bibles in other languages not listed in our Shop, you may email shop@christianscience.com requesting more information on how to order the one you are looking for.

How do I sign up for Reading Room eBulletins?

Sign up for eBulletins here

Please note that eBulletins are not tied to the Shop. You may sign up with both your church’s email address as well as your personal one.

Where can I find the All Things Reading Room Group?

You can find it here.

How can I connect with an Approved Provider?

Connect to the Approved Providers program.

Do I need to pay taxes, customs, and/or duties?

Domestic orders: For the US we do not currently collect sales tax. Although we are not collecting sales tax, please be sure to be in touch with local tax advisers to determine if your Reading Room should be charging any taxes on sales to your customers.

For orders to Canada, GST is collected for all of Canada and HST for Newfoundland, Labrador, Nova Scotia and New Brunswick. When applicable, on-screen order totals reflect estimated sales tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped.

For all countries outside the US and Canada, please refer to your local Customs Office to determine what your local taxes, customs, and duties owed may be. All Reading Rooms are responsible for paying local customs and duties charges that may be incurred. To help offset any charges you may receive, we only charge a $15 flat rate for all shipments.

Can my Reading Room purchase a JSH-Online prepaid card with e-delivery?

This is coming soon. JSH-Online prepaid cards with e-delivery are not available right now.