Last updated March 2, 2022
- HOW DO I GET STARTED?
- Why the new shop?
- Do I need to create an account to log in?
- How do I change my email?
- How do I change my password?
- Why do I need to enter my email address if I check out as a guest?
- Will my old account information be merged into this one?
- What will happen to my previously-purchased digital downloads?
- How can I contact you?
- SHIPPING & RETURNS
- ORDERING AND PAYMENTS
- Can I make changes to my order after it’s placed?
- How do I identify my account with customer service?
- Can I send a physical product as a gift?
- Can I send a digital product as a gift?
- How do I download digital products?
- What methods of payment can I use?
- Will the shop be able to hold a payment on file/save a credit card?
- OTHER INFORMATION
HOW DO I GET STARTED?
Why the new shop?
The Shop experience changed in late 2020 because the platform, which the previous shop was hosted on, was retired permanently and we needed to make a change.
We hope that you will find our current shop environment easy and intuitive to use. We are continually adding new and exciting features so please check back often! In the meantime, if you have any feedback for us about the shop and your experience with it, please feel free to fill out this form because we would love to hear from you!
Do I need to create an account to log in?
To log in, use the same email address you used in the other shop. You will then be prompted to create a new password for your account.
If you’re new to the shop, you can use the guest checkout option. However, if you’d like access to any downloads, or for faster checkout, you’ll want to create a new account with an email address and password.
How do I change my email?
To change your email address on your account, please log in with the email address that you have on your account currently. When you’re in your account, select the “Account Settings” option. Once you’re in this area, you’ll be able to update your email address.
How do I change my password?
To change the password on your account, please log in with your current password. When you’re in your account, select the “Account Settings” option. Once you’re in this area, you’ll be able to update your password.
Why do I need to enter my email address if I check out as a guest?
This allows both you and us to be able to track your order and assist if there’s a need. Even though you enter your email address as a part of the guest check out, no account will be created for you in the Shop.
Will my old account information be merged into this one?
Some order history merged, however any downloaded content from your account, will not be. If you’re looking for details of a specific, previous order please send your request to email@example.com.
What will happen to my previously-purchased digital downloads?
Please reach out to us at firstname.lastname@example.org, and we would be happy to help!
How can I contact you?
Contact us here.
SHIPPING & RETURNS
ORDERING AND PAYMENTS
While we aim to process and ship orders by the following business day, orders may take up to 4 days to process and ship at this time. If you have an order that needs to arrive more timely, please select expedited shipping at checkout or call us at 800-877-8400 or 515-362-7463 Monday through Friday from 9:00am-5:30pm Boston time.
Can I make changes to my order after it’s placed?
No. Because orders are sent directly to our warehouse for fulfillment, orders cannot be changed or canceled once they have been submitted.
How do I identify my account with customer service?
The email address you use to login will be the identifier of your account. If you checked out as a guest, the email address you used for your purchase will meet this need.
Can I send a physical product as a gift?
Yes! You can enter your billing information, but ship to a different address. At this time, we are unable to offer a gift message to the recipient. Please note, though, that a packing slip with pricing information will be included in your order.
Can I send a digital product as a gift?
The easiest way to share a file (i.e. PDF or MP3) is by downloading it to your computer and then sending it as an email attachment to your recipient.
Here are a few more options for sending downloaded files as gifts:
You can purchase a digital product, like an ebook, through your own Online Shop account, put it on a flash-drive and mail it to them.
You can create a new Online Shop account for the person you’re gifting to, purchase the digital product through that account and give them the log-in credentials.
If they already have an account, you could use their existing account and purchase the digital product on their account.
How do I download digital products?
Once you place your order, you should be able to download any digital product purchases directly to your device or computer. If you need further help refer to these download instructions.
What methods of payment can I use?
All major credit cards (VISA, MasterCard, American Express, and Discover) plus PayPal are accepted as payment.
Will the shop be able to hold a payment on file/save a credit card?
Presently no, a credit card will not be saved at checkout, but this feature will be coming in future enhancements to the Shop.
Where can I purchase Cross and Crown jewelry?
Cross and Crown jewelry may be purchased here
Where can I find Bibles in other languages that aren’t in the Shop?
To inquire about obtaining Bibles in other languages not listed in here, you may email email@example.com requesting more information on how to order the one you are looking for.
Duties and taxes
For US orders, sales tax is collected for California, District of Columbia, Massachusetts, Minnesota, New York, Ohio, and Texas. For orders from Canada, GST is collected for all of Canada and HST for Newfoundland, Labrador, Nova Scotia and New Brunswick.
When applicable, on-screen order totals reflect estimated sales tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped.
Outside the U.S., please see local law to determine your obligation to pay duties and taxes.
Can I purchase a JSH-Online prepaid card with e-delivery?
Yes! You can order a 3 month, 6 month, or 12 month physical or digital pre-paid subscription card online here.