Last updated February 3, 2021
HOW DO I GET STARTED?
Why the new shop?
The new online Shop experience was a necessary step because the platform, which the previous shop was hosted on, was retired permanently.
While the former online Shop has closed, we hope that you will find similar features that you are used to, as well as some improvements in this new shop environment. We will continually add new and exciting features to the shop in future phases! In the meantime, if you have any feedback for us about the shop and your experience with it, please feel free to fill out this form because we would love to hear from you!
Do I need to create an account to log in?
To log in, use the same email address you used in the other shop. You will then be prompted to create a new password for your account.
If you’re new to the shop, you can use the guest checkout option. However, if you’d like access to any downloads, or for faster checkout, you’ll want to create a new account with an email address and password.
How do I change my email?
To change your email address on your account, please log in with the email address that you have on your account currently. When you’re in your account, select the “Account Settings” option. Once you’re in this area, you’ll be able to update your email address.
How do I change my password?
To change the password on your account, please log in with your current password. When you’re in your account, select the “Account Settings” option. Once you’re in this area, you’ll be able to update your password.
Why do I need to enter my email address if I check out as a guest?
This allows both you and us to be able to track your order and assist if there’s a need. Even though you enter your email address as a part of the guest check out, no account will be created for you in the Shop.
Will my old account information be merged into this one?
Some order history merged, however any downloaded content from your account, will not be. If you’re looking for details of a specific, previous order please send your request to email@example.com.
What will happen to my previously-purchased digital downloads?
Please reach out to us at firstname.lastname@example.org, and we would be happy to help!
How can I contact you?
Contact us here.
How do I download digital products?
Once you place your order, you should be able to download any digital product purchases directly to your device or computer. If you need further help refer to these download instructions.
SHIPPING & RETURNS
What methods of shipping are available?
Orders received before 10:00 am Eastern time during the business week will be picked and shipped the day it’s received. Orders received after 10:00 am will be picked and shipped the next business day.
We offer the following shipping choices that you can choose from:
- Economy (3-7 business days)
- Ground (2-5 business days)
- 2-day (2-day business day delivery from the day that your order is shipped.)
- 1-day (1-day business day delivery from the day that your order is shipped.)
Tracking information will be emailed to you when your order has shipped.
Can I make changes to my order after it’s placed?
No. Changes cannot be made to orders online once they have been submitted. If you need to cancel an order, please contact customer service immediately.
How do I identify my account with customer service?
The email address you use to login will be the identifier of your account. If you checked out as a guest, the email address you used for your purchase will meet this need.
Can I send a physical product as a gift?
Yes! You can enter your billing information, but ship to a different address. At this time, we are unable to offer a gift message to the recipient. Please note, though, that a packing slip with pricing information will be included in your order.
Can I send a digital product as a gift?
The easiest way to share a file (i.e. PDF or MP3) is by downloading it to your computer and then sending it as an email attachment to your recipient.
Here are a few more options for sending downloaded files as gifts:
- You can purchase a digital product, like an ebook, through your own Online Shop account, put it on a flash-drive and mail it to them.
- You can create a new Online Shop account for the person you’re gifting to, purchase the digital product through that account and give them the log-in credentials.
- If they already have an account, you could use their existing account and purchase the digital product on their account.
How do I return an item?
Returns must be packaged to prevent damage, must be in saleable condition, and shipped at your expense within 30 days of purchase. Be sure to enclose a copy of the invoice and the reason for the return in the package. For defective products, please contact us to determine how to handle them.
Ship returns to:
46 Development Road
Fitchburg, MA 01420
How will I get refunded for the items I return?
When the warehouse processes your return, the original payment method you used to place the order will be credited. Please allow one to two billing cycles for the refund credit to appear on your monthly credit card statement.
What methods of payment can I use?
All major credit cards (VISA, MasterCard, American Express, and Discover) plus PayPal are accepted as payment.
Will the shop be able to hold a payment on file/save a credit card?
Presently no, a credit card will not be saved at checkout, but this feature will be coming in future enhancements to the Shop.
Where can I purchase Cross and Crown jewelry?
Where can I find Bibles in other languages that aren’t in the Shop?
To inquire about obtaining Bibles in other languages not listed in here, you may email email@example.com requesting more information on how to order the one you are looking for.
Duties and taxes
For US orders, sales tax is collected for California, District of Columbia, Massachusetts, Minnesota, New York, Ohio, and Texas. For orders from Canada, GST is collected for all of Canada and HST for Newfoundland, Labrador, Nova Scotia and New Brunswick.
When applicable, on-screen order totals reflect estimated sales tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped.
Outside the U.S. and Canada, please see local law to determine your obligation to pay or charge duties and taxes.
Can I purchase a JSH-Online prepaid card with e-delivery?
This is coming soon. JSH-Online prepaid cards with e-delivery are currently not available, however you can still purchase these cards for mail delivery here.