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FAQ

Last updated October 29, 2021


HOW DO I GET STARTED?

Why the new shop?

The Shop experience changed in late 2020 because the platform, which the previous shop was hosted on, was retired permanently and we needed to make a change.

We hope that you will find our current shop environment easy and intuitive to use. We are continually adding new and exciting features so please check back often! In the meantime, if you have any feedback for us about the shop and your experience with it, please feel free to fill out this form because we would love to hear from you!

Do I need to create an account to log in?

To log in, use the same email address you used in the other shop. You will then be prompted to create a new password for your account.

If you’re new to the shop, you can use the guest checkout option. However, if you’d like access to any downloads, or for faster checkout, you’ll want to create a new account with an email address and password.

How do I change my email?

To change your email address on your account, please log in with the email address that you have on your account currently. When you’re in your account, select the “Account Settings” option. Once you’re in this area, you’ll be able to update your email address.

How do I change my password?

To change the password on your account, please log in with your current password. When you’re in your account, select the “Account Settings” option. Once you’re in this area, you’ll be able to update your password.

Why do I need to enter my email address if I check out as a guest?

This allows both you and us to be able to track your order and assist if there’s a need. Even though you enter your email address as a part of the guest check out, no account will be created for you in the Shop. 

Will my old account information be merged into this one?

Some order history merged, however any downloaded content from your account, will not be. If you’re looking for details of a specific, previous order please send your request to shop@christianscience.com.

What will happen to my previously-purchased digital downloads?

Please reach out to us at shop@christianscience.com, and we would be happy to help!

How can I contact you?

Contact us here.


SHIPPING & RETURNS

What methods of shipping are available?

Industry-wide shipping delays are causing shipments to take longer than expected in both processing, and in transit. If a shipment is time-sensitive and is being shipped within the US, please select UPS Ground or consider expediting the order. We appreciate your patience and apologize for any inconvenience. 

We offer the following shipping choices that you can choose from:

  • Economy (3-7 business days*)
  • UPS Ground (2-5 business days*)
  • 2-day (2-day business day delivery from the day that your order is shipped)
  • 1-day (1-day business day delivery from the day that your order is shipped)
  • International shipping (up to 4 weeks for Canada and up to 6 weeks internationally*)
    • Contact customer service for expedited shipping options

*without shipping delays

While economy orders typically arrive within 3-7 business days of shipment, and UPS Ground 2-5 business days, occasionally an order may take up to 3 weeks within the continental US, 4 weeks to HI, AK, and Canada, and up to 6 weeks internationally due to carrier constraints. 

We’ve heard that in some cases the tracking information is not displaying the most recent delivery updates from the carrier. This tracking information is our only indication of the shipment’s delivery progress, so periodically referring back to the delivery tracker can be helpful. If your package does not arrive within the timeframes stated above, please let us know and we'll be happy to send a replacement or issue you a refund.

How do I track my package?

Tracking information will be emailed to you when your order has shipped. 

How do I return an item?

Returns must be packaged to prevent damage, must be in saleable condition, and shipped at your expense within 30 days of purchase. Be sure to enclose a copy of the invoice and the reason for the return in the package. For defective products, please contact us to determine how to handle them.

CSPS/OPA [Please single space]
c/o PSSC
46 Development Road
Fitchburg, MA 01420
USA

How will I get refunded for the items I return?

When the warehouse processes your return, the original payment method you used to place the order will be credited. Please allow one to two billing cycles for the refund credit to appear on your monthly credit card statement.


ORDERING AND PAYMENTS 

While we aim to process and ship orders by the following business day, orders may take up to 4 days to process and ship at this time.​ If you have an order that needs to arrive more timely, please select expedited shipping at checkout or call us at 800-877-8400 or 515-362-7463 Monday through Friday from 9:00am-5:30pm Boston time.

Can I make changes to my order after it’s placed?

No. Changes cannot be made to orders online once they have been submitted. If you need to cancel an order, please contact customer service immediately.

How do I identify my account with customer service?

The email address you use to login will be the identifier of your account. If you checked out as a guest, the email address you used for your purchase will meet this need.

Can I send a physical product as a gift?

Yes! You can enter your billing information, but ship to a different address. At this time, we are unable to offer a gift message to the recipient. Please note, though, that a packing slip with pricing information will be included in your order.

Can I send a digital product as a gift?

The easiest way to share a file (i.e. PDF or MP3) is by downloading it to your computer and then sending it as an email attachment to your recipient.

Here are a few more options for sending downloaded files as gifts:

  1. You can purchase a digital product, like an ebook, through your own Online Shop account, put it on a flash-drive and mail it to them.

  2. You can create a new Online Shop account for the person you’re gifting to, purchase the digital product through that account and give them the log-in credentials.

  3. If they already have an account, you could use their existing account and purchase the digital product on their account.

How do I download digital products?

Once you place your order, you should be able to download any digital product purchases directly to your device or computer. If you need further help refer to these download instructions.

What methods of payment can I use?

All major credit cards (VISA, MasterCard, American Express, and Discover) plus PayPal are accepted as payment.

Will the shop be able to hold a payment on file/save a credit card?

Presently no, a credit card will not be saved at checkout, but this feature will be coming in future enhancements to the Shop.


OTHER INFORMATION

Where can I purchase Cross and Crown jewelry?

Cross and Crown jewelry may be purchased here

Where can I find Bibles in other languages that aren’t in the Shop?

To inquire about obtaining Bibles in other languages not listed in here, you may email shop@christianscience.com requesting more information on how to order the one you are looking for.

Duties and taxes

For US orders, sales tax is collected for California, District of Columbia, Massachusetts, Minnesota, New York, Ohio, and Texas. For orders from Canada, GST is collected for all of Canada and HST for Newfoundland, Labrador, Nova Scotia and New Brunswick.

When applicable, on-screen order totals reflect estimated sales tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped.

Outside the U.S., please see local law to determine your obligation to pay or charge duties and taxes.

Can I purchase a JSH-Online prepaid card with e-delivery?

Yes! You can order a 3 month, 6 month, or 12 month physical or digital pre-paid subscription card online here.