You may return most new, unopened items within 30 days of delivery for a full refund. Returns must be packaged to prevent damage, must be in saleable condition, and shipped at your expense within 30 days of purchase. Be sure to enclose a copy of the invoice and the reason for the return in the package. For defective products, please contact us to determine how to handle them.
Ship returns to:
46 Development Road
Fitchburg, MA 01420
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
When you place an order, we will estimate shipping costs for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.
If you need your order shipped to a PO Box, please be sure to choose Economy shipping.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.