Skip to main content

Shipping & Returns

Can I make changes to my order after it’s placed?

No. Because orders are sent directly to our warehouse for fulfillment, orders cannot be changed or canceled once they have been submitted. 

Returns Policy

Digital products:

Digital, downloadable products from the Shop are not returnable after purchase. If you have made a digital purchase in error, please contact customer service at

Physical products:

You may return most new, unopened items within 30 days of delivery (90 days for Wholesale customers) for a full refund of the product value, minus the original shipping cost. Returns must be packaged to prevent damage, must be in saleable condition, and shipped at your expense within 30 days of purchase. Be sure to enclose a copy of the invoice and the reason for the return in the package. For defective products, please contact us to determine how to handle them.

Ship returns to:

c/o PSSC
46 Development Road
Fitchburg, MA 01420

Refunds are processed within one week of the return being received by the warehouse. Please allow 1-4 weeks for your return to arrive, depending on the shipping method in which it was returned. Refunds will appear within 3-5 business days on your credit card, bank, or PayPal statement after your return is processed. 

How will I get refunded for the items I return?

When the warehouse processes your return, the original payment method you used to place the order will be credited. Please allow one to two billing cycles for the refund credit to appear on your monthly credit card statement.



When you place an order, we will estimate shipping costs for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.

If you need your order shipped to a PO Box, please be sure to choose Economy shipping.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

While we aim to process and ship orders by the following business day, orders may take up to 4 days to process and ship at this time.​ If you have an order that needs to arrive more timely, please select expedited shipping at checkout or call us at 800-877-8400 or 515-362-7463 Monday through Friday from 9:00am-5:30pm Boston time.

What methods of shipping are available?

Industry-wide shipping delays are causing shipments to take longer than expected in both processing, and in transit. If a shipment is time-sensitive and is being shipped within the US, please select UPS Ground or consider expediting the order. We appreciate your patience and apologize for any inconvenience.

We offer the following shipping choices that you can choose from:

  • Economy (3-7 business days*)
  • UPS Ground (2-5 business days*)
  • 2-day (2-day business day delivery from the day that your order is shipped)
  • 1-day (1-day business day delivery from the day that your order is shipped)
  • International shipping (up to 4 weeks for Canada and up to 6 weeks internationally*)
  • Contact customer service for expedited shipping options

*without shipping delays

While economy orders typically arrive within 3-7 business days of shipment, and UPS Ground 2-5 business days, occasionally an order may take up to 3 weeks within the continental US, 4 weeks to HI, AK, and Canada, and up to 6 weeks internationally due to carrier constraints

We’ve heard that in some cases the tracking information is not displaying the most recent delivery updates from the carrier. This tracking information is our only indication of the shipment’s delivery progress, so periodically referring back to the delivery tracker can be helpful. If your package does not arrive within the timeframes stated above, please let us know and we'll be happy to send a replacement or issue you a refund.

How do I track my package?

Tracking information will be emailed to you when your order has shipped.


Do I need to pay taxes, customs, and/or duties?

Domestic orders:

For the US we do not currently collect sales tax. Although we are not collecting sales tax, please be sure to be in touch with local tax advisers to determine if your Reading Room should be charging any taxes on sales to your customers.


For orders to Canada, GST is collected for all of Canada and HST for Newfoundland, Labrador, Nova Scotia and New Brunswick. When applicable, on-screen order totals reflect estimated sales tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped.


For all countries outside the US, please refer to your local Customs Office to determine what your local taxes, customs, and duties owed may be. All Reading Rooms are responsible for paying local customs and duties charges that may be incurred. To help offset any charges you may receive, we only charge a $15 flat rate for all shipments."